There is no way back after this pandemic and that is why hybrid telephony is important. Both organisations and employees have experienced the possibilities of the new way of working. 10% of the organisations have already adopted the strategy to continue working from home fully. 60% sees a hybrid model as their best fit. The remaining 30% that insist on a fully in-office model, will only find that employees simply won’t have it. This is what Forrester has found in their research:
Companies with a fully in-office model will see resignation rates rise to 2.5% per month.
Whether these numbers are 100% correct or not, one thing is certain: The way we communicate has changed and will keep on changing. And that makes the choice for the right and flexible Hybrid Telephony solution crucial.
Flexibility in Connectivity and Routing
In order to fulfill the ever changing needs of your organisation, telephony needs to be able to connect natively to any system that is or will be relevant for your organisation.
Via MCXess it is possible to forward call from a single number to multiple systems and locations. That enables getting the most of the total instead of suboptimisation of (sub) systems. SIP, MS Teams, PSTN, Genesys, Avaya or any other system: Anything can be combined.
Thanks to our the central and hybrid telephony infra, it is possible to maintain a uniform appearance. Everybody can call out with their direct, department or company number. It does not matter where a user is calling from, their desk phone, MS Teams or even internal or external contact centers.
Thanks to the native hybrid telephony architecture of MCXess, boundaries are gone.
Hybrid working and Hybrid Telephony is the hype for a while now. But what is it, why is it important and what opportunities does it provide?
Find clarity and answers in our complementary Whitepaper.
Telephony systems and Office automation suffer from a lot of overlap in functionality and connectivity.
Both offer communication possibilities. Both systems assign phone numbers to users or groups of users. Both manage availability. Etc. Maintain synergy with this requires complex integration projects and even more costly maintenance overhead.
These issues and cost are in the past with the MCXess Native Hybrid Telephony solution. Achieve a clear and uniform architecture without any overlap.
No Migration Required
Thanks to the native hybrid architecture no cumbersome migration projects are required. There is no need for a (dedicated) SBC. Not on location and not in the cloud. You do not have to interrupt your current connection and can maintain your current infrastructure.
Simply switch the relevant part of the calls to the new destination when and where required. SIP, MS Teams and PSTN destinations can all be used blended.
Number Types Available for Hybrid Telephony
Geographical numbers provide your caller with a comfortable feeling. Your company is nearby and internationally accessible. Easy to switch to any number you want.
✓ Local appeal
✓ Prefix for specific area
✓ Internationally reachable
✓ Standard cost for the caller
National numbers at local rates provides your company with a corporate image with national recognition. One phone number for multiple locations in a country.
✓ National appeal
✓ Prefix for specific country
✓ Internationally reachable
✓ Standard cost for the caller
No costs for the customer, national coverage, useable from any device and a professional look. Ideal for supporting national campaigns.
✓ Professional appeal
✓ Low Threshold
✓ Reachable within the country
✓ No cost for the caller
Professional national numbers that allows you to generate revenue for the telephone services provided. Charges can be set per call or minute.
✓ Professional appeal
✓ Additional revenue
✓ Reachable within the country
✓ Additional cost for the caller
A virtual mobile number gives the impression of being reachable on the move, everywhere and always. However no SIM is needed and calls can be routed to any destination or destinations.
✓ On the move appeal
✓ Prefix for specific country
✓ Internationally reachable
✓ Standard cost for the caller
An International Freephone Number – officially UIFN, Universal International Freephone Number – is free for the caller and can be activated in multiple countries. You’ll be internationally reachable with a single freephone number.
✓ International appeal
✓ Same number for all countries
✓ Internationally reachable
✓ Free for the caller
Numbers specifically purposed for directory services. These are premium rate numbers meant to help callers find and connect to the desired destination.
Number porting is simply taking your existing number from one operator to another. Reap the benefits of one stop shopping, bring all your numbers to us and apply all our features to all your numbers.
All our numbers are prepared to be used as a WhatsApp for Business number. Usually WhatsApp accept Local, Mobile and National Numbers to be used. Unlock the power of Chat on your business phone number.
* Usage and rules can deviate in some countries.
